1. Who this Policy Applies to:

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• Users: Teachers, school administrators, and students with a login to the MusicEDU Suite platform.
• Visitors: Anyone browsing www.musicedu.com.au or related pages.
• Parents/Guardians: Adults overseeing a student’s use of MusicEDU in school.

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2. Our Commitment to Student Privacy

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MusicEDU is built for schools and education providers. We strictly limit what data is collected, particularly for minors. Student accounts are created by authorised school personnel, not directly by students.

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We comply with:

• Australia: Privacy Act 1988 (Cth)
• New Zealand: Privacy Act 2020
• UK: UK GDPR and Data Protection Act 2018
• EU: General Data Protection Regulation (GDPR)
• USA:
  
  • COPPA (Children’s Online Privacy Protection Act)
  • FERPA (Family Educational Rights and Privacy Act)
  • CCPA (California Consumer Privacy Act), where applicable

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3. Student Safety & COPPA Compliance (US)

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• MusicEDU does not permit children to create accounts.
• Teachers or school administrators set up student access.
• We do not collect personal contact details from students.
• If we learn a student account was created in violation of this, we will deactivate the account and notify the school.

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Parents or guardians can request to review or delete their child’s data via the school or by contacting us at privacy@musicedu.com.au

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4. FERPA Compliance (US)

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Schools using The MusicEDU Suite remain the owners of student records. We operate as a “school official” under FERPA, with legitimate educational interest. We do not disclose education records to third parties unless permitted by FERPA or authorised by the school.

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Parents and eligible students can:

• Request access to education records
• Request corrections
• File complaints through their school or directly with the U.S. Department of Education:
• Family Policy Compliance Office, 400 Maryland Avenue, SW, Washington, DC 20202

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5. What Information We Collect

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a) Information You or Your School Provides

• Full name, email address, school name and role
• Login credentials
• Support queries, messages, and billing info

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b) Student-Linked Data

• Alias or pseudonym (real names optional)
• Class association, learning progress, results

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c) Automatically Collected Data (Metadata)

• IP address, browser, device type
• Login history, session activity, platform usage
• Site interaction (e.g., button clicks, page views)

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We use cookies and analytics to improve performance, never for profiling or advertising to students.

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6. Why We Collect Data

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We collect data to:

• Provide our services to schools and users
• Manage school accounts and technical support
• Track learning progress and reporting
• Improve our curriculum and platform
• Meet legal and safety obligations

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We do not sell personal information or use it for profiling, student marketing, or advertising.

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7. How We Share Information

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All vendors are contractually bound to safeguard personal data under relevant privacy frameworks (e.g., GDPR SCCs, Australian APPs).

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8. International Data Sharing

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MusicEDU may transfer or store data in:

• Australia (primary data location)
• Europe (Switzerland, Austria, Ireland, Germany) via it's storage, software and platform partners
• USA (with safeguards) via it's storage, software and platform partners

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We use standard contractual clauses or equivalent mechanisms to ensure data is protected when transferred internationally.

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9. California Residents (CCPA)

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Under the California Consumer Privacy Act (CCPA), residents of California have the right to:

• Know what personal information we collect and why
• Request access to specific data collected
• Request deletion of their data (with some exceptions)
• Opt out of any data selling (we do not sell personal data)
• Not be discriminated against for exercising these rights

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To exercise these rights, California users or their authorised agents may contact us at:

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📧 privacy@musicedu.com.au

📞 +213 893 8838

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We will verify identity before fulfilling any CCPA requests and respond within the required timeframes.

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10. Your Rights (AU/NZ/UK/EU/US)

Depending on your location, you may have the right to:

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Privacy Authorities:

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11. Security and Breach Response

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We use industry best practices to protect data:

• Encryption in transit and at rest
• Role-based access control
• Daily off-site backups with retention
• Regular audits and access logs

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If a data breach occurs:

1. We will notify affected schools and authorities promptly
2. Investigate the issue and apply fixes
3. Notify users of steps taken to resolve and prevent future incidents

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12. Data Retention and Deletion

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• We retain user data only as long as needed for educational, operational, or legal purposes.
• Schools may request account deletion at any time.
• Deletion requests for personal information are processed in accordance with law and contractual obligations.

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13. Cookies and Tracking

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We use cookies to:

• Enable secure logins
• Monitor site performance
• Improve user experience

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You can manage cookies in your browser settings. We do not use cookies to advertise to students or track them across third-party sites. We do not respond to “Do Not Track” signals.

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14. Updates to this Policy

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We may revise this Privacy Policy from time to time. Any updates will be posted at:

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🔗 https://www.musicedusuite.com/privacy 

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Significant changes will be communicated by email or through platform notifications. Continued use of our services after such notice constitutes your agreement to the updated policy.

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Contact Us

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📧 privacy@musicedu.com.au

📍 PO Box 162, Forestville, NSW Austalia 2087

🇦🇺 +612 9541 8440

🇺🇸 +213 893 8838

🇬🇧 +44 2039 741 115

🖥️ https://www.musicedusuite.com

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We encourage you to check back periodically.