1. What Information We Collect

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We collect two types of information on our website:

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a) Information you provide voluntarily

When you:

• Fill out a contact form
  
• Subscribe to our newsletter
  
• Request a demo or brochure
  
• Download a resource
  
• Register for a webinar
  
  

You may provide:

• Name
  
• Email address
  
• School or organisation name
  
• Role (e.g. teacher, principal)
  
• Message or query details
  
  

b) Information we collect automatically

When you browse our site, we may automatically collect:

• IP address
  
• Browser and device type
  
• Pages viewed
  
• Referral source (e.g. Google search, ad)
  
• Time spent on site

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We collect this data using:

• Google Analytics (site performance)
  
• Clickview (optional: UX feedback & session recording)
  
• Meta Pixel, Google Ads, LinkedIn Insight (optional: campaign tracking and optimisation)

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2. How We Use This Information

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We use this information to:

• Respond to your enquiries
  
• Provide resources, demo links, and newsletters
  
• Improve our website and user experience
  
• Track the effectiveness of marketing campaigns
  
• Send occasional updates if you’ve opted in
  
  

We do not use this data to build personal profiles or sell it to advertisers. We only use analytics and marketing tools for our own service improvement and outreach.

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3. Cookies and Tracking

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We use cookies to:

• Enable functionality (e.g. forms, language settings)
  
• Analyse website traffic (e.g. Google Analytics)
  
• Run marketing campaigns (if consented)
  
  

You can manage your cookie preferences:

• Via our cookie banner
  
• Through your browser settings
  
  

For more details:

• Google’s Privacy Policy
  
• Meta’s Privacy Policy
  
• Clarity Privacy Policy
  
  

We do not track users across websites or respond to “Do Not Track” signals.

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4. Email Marketing and Newsletters

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If you opt in to receive updates:

• We’ll use your name and email to send you newsletters or promotions through ActiveCampaign.
  
• Every email includes an unsubscribe link.
  
• We never send marketing emails to students.
• ‍
  

You can unsubscribe at any time by clicking the link in the email or by contacting us at [privacy@musicedu.com.au].

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5. How We Protect Your Data

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We take appropriate steps to protect your information, including:

• SSL encryption on our website
  
• Secure data handling by our providers (ActiveCampaign, Google, etc.)
  
• Access controls for staff
  
  

Your data may be stored in Australia, Europe, or the U.S., depending on the tool used. All providers meet international privacy standards, such as GDPR or Australian Privacy Principles (APPs).

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6. Your Rights

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Depending on your country, you may have the right to:

• Request access to your data
  
• Correct inaccurate information
  
• Withdraw consent to receive marketing emails
  
• Request deletion of your contact information

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To exercise these rights, contact us at:

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📧 privacy@musicedu.com.au

📍 PO Box 162, Forestville, NSW Austalia 2087

🇦🇺 +612 9541 8440

🇺🇸 +213 893 8838

🇬🇧 +44 2039 741 115

🖥️ https://www.musicedusuite.com

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7. Links to Other Sites

Our website may link to external sites (e.g. social media, articles). This policy only applies to our site—please review the privacy policies of any external sites you visit.

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8. Changes to This Policy

We may update this policy occasionally to reflect new tools, laws, or practices. The most current version will always be available at:

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🔗 https://www.musicedu.com.au/privacy

We encourage you to check back periodically.